Shipping Policy
Orders are processed within 1-3 business days. Shipping times vary by destination. Domestic orders typically arrive within 3-7 business days after processing. International shipping may take 10-20 business days. Shipping costs are calculated at checkout.

Return Policy
We accept returns within 30 days of delivery. Items must be unused, in original packaging with tags attached. Customers are responsible for return shipping costs. Refunds will be issued to the original payment method within 5-10 business days after we receive your return.

Privacy Policy
We collect personal information to process your orders and improve your shopping experience. Your data is protected and never shared with third parties for marketing purposes. You may request account deletion at any time.

Payment Methods
We accept all major credit cards (Visa, Mastercard, American Express, Discover) and PayPal. All transactions are secure and encrypted.

Product Care
For plush toy maintenance:

  • Surface clean only with damp cloth
  • Avoid machine washing
  • Do not use bleach or harsh chemicals
  • Keep away from direct heat sources

Safety Information
All our plush toys meet international safety standards:

  • CE certified
  • EN71 compliant
  • Non-toxic materials
  • Suitable for all ages

Wholesale Inquiries
We offer wholesale pricing for qualified retailers. Minimum order quantities apply. Please contact us for more information about our wholesale program.

Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of delivery. We will provide a replacement or full refund, including return shipping costs.

International Orders
Customers are responsible for any customs fees, import duties or taxes. These charges are not included in the product price or shipping cost.

Gift Wrapping
We offer complimentary gift wrapping service. Select this option at checkout and include your gift message.

Product Availability
All items are subject to availability. If an item becomes unavailable after ordering, we will notify you and offer alternatives or a full refund.

Promotions & Discounts
Only one promotion code can be used per order. Discounts cannot be applied to previous purchases. We reserve the right to modify or cancel promotions at any time.

Age Recommendation
Our plush toys are designed for all ages, though some items may contain small parts not suitable for children under 3 years.

For any additional questions, please visit auroracuddlytoys.com for more information.